At Victor Vance, our goal is to offer products you can trust. If your purchase does not meet your expectations, we provide a simple and transparent return process for customers located within the United States.

Return Window

You may submit a return request within 30 days of receiving your order. Requests made after this timeframe will not qualify for a return.

Eligibility Requirements

To be accepted for a return, items must meet the following conditions:

• Must be unused and in original condition
• Must not show signs of wear, washing, or damage caused after delivery
• Must include all original packaging, tags, and accessories
• Must be accompanied by valid proof of purchase (such as an order confirmation email or receipt)

We reserve the right to deny returns that do not meet these criteria.

Return Shipping Responsibility

Customers are fully responsible for the cost of return shipping. Please contact us before sending any return. The correct return address will be provided after your return request is approved.
We do not provide prepaid return labels.

We recommend using a trackable shipping method, as we cannot confirm receipt of returned items without tracking information.

Once your returned item has been received and inspected, we will notify you by email whether the refund has been approved. Original shipping costs are non-refundable unless the item received was defective, damaged, or incorrect.

How to Initiate a Return

To begin the return process:

1. Email our support team at contact@victorvance.com with your order details
2. Wait for return instructions and the correct return address
3. Carefully package your item with all original materials
4. Ship the item using a reliable carrier

Please keep your tracking number until your return has been processed.

Exchanges

We accept exchanges for both defective and non-defective items.
If you would like to exchange a product, such as for a different size or variation, please mention this when contacting us.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at contact@victorvance.com within a reasonable period after delivery.

Include your order number and clear photos showing the issue.
If the problem is confirmed, we will offer an appropriate solution at no extra cost.

Order Cancellations

Orders may only be canceled before they are processed or shipped.
To request a cancellation, contact us immediately at contact@victorvance.com

If your order has already been shipped, it cannot be canceled and must go through the return process after delivery.

Refund Process

Once your returned item is received and inspected, we will notify you of the outcome.

Once approved:

Your refund will be issued to your original payment method within 2 business days

Please note:

Original shipping fees are non-refundable, unless the return is caused by our error
Your bank or payment provider may require additional time to process and post the refund

If you have not received your refund within 7 business days after approval, please contact us.

Shipping Scope

We currently ship and accept returns only within the United States.

Contact Information

Store Name: Victor Vance

Website: victorvance.com

Email: contact@victorvance.com

Address: 47 W 13th St, New York, NY 10011, USA